Terms of Service

These terms are an agreement between you and Zeph Click Ltd ("Zeph", "we", "us"), a company registered in England and Wales (company number 15274277), at 20 Wenlock Road, London, United Kingdom, N1 7GU. They cover our websites, your Zeph account, Zeph Cloud, the Zeph companion app, the Zeph command-line tool and the software on Zeph devices (together, "Zeph").

By creating an account or using Zeph, you agree to these terms. Please also read our Privacy Policy, which explains how we handle your personal data.

Who can use Zeph

You must be at least 18 years old to create a Zeph account or use Zeph Cloud. If you use Zeph on behalf of an organisation, you confirm that you're allowed to accept these terms for it, and "you" includes that organisation.

Your account

• Give us accurate information and keep it up to date.
• Keep your sign-in details secure. You're responsible for what happens under your account, so tell us straight away at hey@zephclick.com if you think someone else has access.
• Each account is for one person. You can invite others to your organisation, but don't share your sign-in.

The companion app and device software

We give you a personal, non-exclusive, non-transferable licence to install and use the Zeph companion app, the command-line tool and the software on your Zeph devices, including updates, for their intended purpose. We may update this software to fix problems, improve security or add features.

You may not copy, sell, rent or sub-license the software, or reverse engineer it, except where the law allows you to. The software includes open-source components, which are licensed under their own terms; you can find them in the app under Open-Source Licenses.

Zeph Cloud and plans

Zeph Cloud is our hosted speech-to-text and AI service. Every account includes a free plan with a monthly allowance. Paid plans include a larger allowance and are described, with their prices, where you buy them.

• Billing: paid plans are billed in advance, monthly or yearly, and renew automatically until you cancel. Prices include any taxes we're required to charge, unless we say otherwise.
• Allowances: your allowance resets at the start of each monthly period. Unused allowance doesn't carry over and has no cash value. When you run out, Zeph Cloud pauses until your allowance resets or you upgrade.
• Cancelling: you can cancel at any time in your account settings. Your plan stays active until the end of the period you've paid for, and then won't renew. You can undo a cancellation before then.
• Refunds: payments are non-refundable, and we don't refund part-used periods. When you cancel, you keep using your plan until the period you've paid for ends.
• Price changes: we may change our prices at any time. A change never affects a period you've already paid for: if you're on a paid plan, the new price applies from your next renewal after we've told you about it. If you don't want to continue at the new price, cancel before that renewal.
• Your legal right to cancel: if you're a consumer in the UK or EU, the law gives you 14 days from first subscribing to a paid plan to cancel it. Zeph Cloud starts straight away at your request, so if you cancel within those 14 days we'll refund what you paid, minus the value of the Zeph Cloud allowance you've used (worked out from your plan's price and allowance). If you've used all of it, there's nothing left to refund. One-off digital purchases are delivered immediately at your request, and the right to cancel ends once they're delivered. To use this right, email hey@zephclick.com.
• Payments are processed by Stripe. We don't store your full card details.

Device reservations

A reservation holds your place for early-bird pricing on a Zeph device, as described on the reservation page when you reserve. It isn't an order for a device. The reservation fee is fully refundable: email hey@zephclick.com at any time before you buy the device and we'll refund it. Buying the device itself (for example through a crowdfunding campaign) is a separate agreement, on the terms shown at the time.

Acceptable use

When you use Zeph, you must not:

• break the law, or infringe anyone else's rights, including their privacy and intellectual property
• record or transcribe people without the notice or consent the law requires where you are (for example, before recording a meeting or a call)
• use Zeph to create or share content that is illegal, harmful, abusive, sexually exploits children, or promotes violence or hatred
• use Zeph Cloud to build a competing AI service, or to generate content at scale for spam, fraud or manipulation
• get around usage limits or security features, share your account to avoid paying, or access Zeph by automated means we haven't provided
• interfere with or disrupt Zeph, or try to access other people's data

We may suspend or limit your access if we reasonably believe you've broken these rules.

Your content and AI output

Your recordings, transcripts, notes and anything else you create with Zeph belong to you. You give us permission to process your content only as needed to provide Zeph to you, as our Privacy Policy describes.

Transcripts, summaries and other AI-generated output can be wrong or incomplete. Check anything important before you rely on it, especially for medical, legal, financial or safety decisions. You're responsible for how you use the output.

If you send us feedback or ideas, we may use them freely without paying you.

Third-party services

You can connect Zeph to speech and AI providers using your own API keys, and to other apps and services. Your use of those services is governed by their own terms and privacy policies. We're not responsible for them, their availability or how they handle your data.

Changes to Zeph

Some features are early versions and may change, have limits, or be withdrawn. We work to keep Zeph available, but we can't promise it will always be uninterrupted or error-free. If we stop offering a paid plan you're on, we'll stop charging you and refund any period you've paid for but can no longer use.

Our responsibility to you

If you're a consumer, the law gives you rights that these terms don't take away: for example, that digital services are provided with reasonable care and skill, and that digital content is of satisfactory quality and as described. Nothing in these terms limits those rights.

To the extent the law allows:

• Zeph is provided "as is" and "as available", and we make no other promises about it beyond those in these terms and your legal rights
• we're not responsible for losses that weren't foreseeable when you started using Zeph, for business losses (such as lost profits, revenue or business opportunities), or for losses caused by events outside our reasonable control
• our total liability to you is limited to the greater of the amount you paid us in the 12 months before the claim and £100

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law doesn't allow us to limit or exclude.

Ending this agreement

You can stop using Zeph and delete your account at any time. Deleting your account ends your access straight away, and nothing more is charged. The rest of the current period isn't refunded (your legal right to cancel, above, still applies).

We may suspend or close your account if you seriously or repeatedly break these terms, if we must to comply with the law, or if we stop providing Zeph. Where we can, we'll give you notice and, if we close your account for reasons other than your breach, refund any unused part of a paid plan.

Changes to these terms

We may update these terms when Zeph or the law changes. We'll show the new version and date at the top of this page and, for significant changes, tell you by email or in the app at least 30 days before they take effect. If you don't agree with a change, you can stop using Zeph and cancel your plan before it takes effect.

General

• These terms, together with any terms shown when you buy something, are the whole agreement between you and us about Zeph.
• If a court decides part of these terms can't be enforced, the rest still applies.
• If we don't enforce a right straight away, we can still enforce it later.
• We may transfer this agreement to a company that takes over Zeph; your rights won't be reduced. You need our permission to transfer it.
• Nobody else has rights under these terms.

Law and disputes

These terms are governed by the law of England and Wales, and disputes can be brought in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring them in your local courts. If you live in the EU, you keep the protection of your local consumer laws and can bring a claim where you live.

Contact

Questions about these terms, billing or refunds: hey@zephclick.com. Privacy questions: privacy@zephclick.com. Post: Zeph Click Ltd, 20 Wenlock Road, London, United Kingdom, N1 7GU.